When a new member joins your home owner’s association, you want them to feel welcome. This ensures they’re accepted into the community and may even boost retention rates.
You can use digital or physical avenues for welcoming new homeowners. If your HOA prefers digital communication, then you may want to send a welcome letter via email. Include all of the contact information they may need, as well as a link to your community’s website. The website should contain all of the information homeowner’s need, such as governing documents, guides for new homeowners, and other important details. You want the new member to truly understand the HOA and its rules.
If your HOA community prefers to provide a physical copy, then you can put together a welcome packet that is mailed or handed to new residents. The welcome packet should start off with a cover letter. Follow the cover letter with everything that is important for new members to know and have, including vendor contact information and rules regarding the shared facilities. If there are any programs homeowners need to register for, like trash service or lawn care, you can provide that information as well.
Another helpful thing to include in your new members’ packet is a list of local places they might want or need to visit. This could include grocery stores, banks, medical facilities, post offices, big-box stores, hardware stores, and pharmacies. Even though people can use the internet or their smartphones to find this information, you make it easier on them by providing recommendations.
Another optional item to consider is a welcome gift. You don’t need to get something expensive. A small gift like a house plant or a welcome card can go a long way. You could even make your own gift basket. For example, you could buy a block of cheese, a pack of fancy artisan crackers, some fruit, and a container of mixed nuts. Then, place those items in a basket and leave it on your new community members’ doorstep. It’s a simple and cost-effective way to show you care.
Welcoming your guests is an easy way to make a good first impression. When new community members feel welcome and appreciated, they’re more likely to follow the rules, pay their dues on time, and be good neighbors. If you need help managing your HOA community, reach out to PMI today. We look forward to assisting you.
