When you’re looking for a community management company for your homeowner’s association to partner with, it’s important to do your research.
There are plenty of things you want your community management company to offer. You need a community manager who will do what’s best for your association and operate with transparency. You need a community manager who keeps homeowners satisfied and helps the members of the board succeed.
Beyond the basics, there are four other important attributes to consider, including:
Effective Communication
Communication is incredibly important in a homeowners association. Yet, it is often one of the biggest challenges that HOAs face. That’s why you need to find a community manager who can help in this area. At PMI, we are not only committed to excellent communication, but we also have the tools to help.
One of the things we do is offer each HOA that partners with us an online portal through which residents can ask questions or make requests of the community manager. The portal also houses all of the documents that a homeowner or HOA board member might want to see, including the insurance certificate, the CCRs (covenants, conditions, and restrictions), and the community bylaws. The portal also contains the association’s monthly financial reports, ensuring transparency.
Honesty and Integrity
It’s important to partner with a community management company that’s honest and trustworthy. At PMI, honesty and integrity are part of our brand promise. Every decision we make is in the community’s bests interests.
Accurate accounting
Accounting is incredibly important for HOAs. There are vendors to pay, projects to finish, dues to manage, and so much more. The last thing you want is someone mismanaging the finances. It’s bad for the board and the association as a whole.
At PMI, we ensure transparency by providing monthly financial packets to each board member. That way no one is ever left in the dark. The packet includes a number of documents, including financial statements, projected expenses, and a tally of ongoing repairs. Once the packet is approved by your community’s board we upload it to the community portal where all homeowners can access it.
Availability of Management
It’s important to partner with a community management team that you can rely on. Someone who is easy to get a hold of any time. This is important for everyone on the board and for the community. As mentioned above, by providing an online portal, homeowners have an easy way to reach out.
There are plenty of things you should be looking for in a community manager, but these are four of the most crucial ones. We know how important these attributes are, which is why each is a part of the PMI brand promise. You can expect this and much more when you partner with PMI. Visit our website to learn more: .
